The Three Problems Training can Actually Help Solve.

Mike White

Aug 3, 2022 — 1 min read

Training is one tool that organizations immediately reach for whenever they have a problem with their people. But unfortunately, this training can solve everything approach makes several assumptions about the real problem.

Is customer service getting too many complaints? Please send them to customer service training.
Are sales folks not closing enough sales? Please send them to a new workshop for closing.
Are engineers not delivering features on time? Train them on the latest workflow optimization trends.

We assume training will solve the problem, but it's a bit like grabbing a hammer to drive a screw. If you're lucky, it may work a little, but you're more likely to waste a bunch of time and money with the possibility you'll make things worse. So training may be the solution, but before we commit the resources and time, let's make sure.

So, what type of problems can training solve?

Lack of knowledge: this is usually the case when people don't have the information they need to solve a problem or make a decision. Training for this problem provides the learner with a bridge between what they already know and what they need to know to carry out a specific task successfully.
Lack of skill: to reach the level of proficiency required to complete specific tasks. Training for skill gaps provides the learner with well-structured exercises designed to take them from their current skill level to the skill level needed to meet the organization's performance goals.
Attitude correction: when we talk about attitude in training, we're talking about helping the learner reach "a mental state that predisposes them to choose to behave in a certain way." This training should influence or persuade the learner to choose to do something under certain circumstances.

Summary

Before you assume you have a Training Issue, take the time to understand the real issues. Then, if you've identified a lack of knowledge, skill, or proper attitude after careful analysis, proceed with training. In most cases, training will be at least part of the solution.

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